SHB50216 - Diploma of Salon Management

The assessment is conducted using a combination of realistic workplace supervisor report, skills assessment and knowledge assessment. The following provides a brief explanation of the assessment methods are to be applied:

Skills Assessment: The learner is required to demonstrate a range of skills and applied knowledge whilst being observed by the assessor. These tasks typically involve the learner demonstrating their skills in meeting client services and hairdressing skills. These tasks will generally involve a discussion between the learner ans the assessor immediately after the demonstration to gather further evidence of competency. Skills Assessment will typically be conducted in the actual salon environment with real clients. Skills Assessment will be conducted by a qualified assessor.

Knowledge Assessment: The knowledge test is prescribed for each unit of competency. These are completed as a non-supervised assessment task where the student will provide a written response to all questions. The student may utilise their references but must provide all answers in their own words to demonstrate their own knowledge and understanding. Knowledge test assessment will occur outside of scheduled course attendance hours. Approximately two (2) hours per week is allocated to the preparation of knowledge tests for submission and assessment. Students will submit the completed knowledge test according to a specified due date for each unit of competency and the work will be marked by the assessor and outcomes and feedback provided to the student. Students must answer all questions correctly in accordance with a criterion referenced assessment model. Students will have the opportunity to clarify or provide additional information where answers have been assessed as not satisfactory. This is conducted one-on-one with the assessor to moderate the student’s response and knowledge. Where a student has provided significant answers which are assessed as not satisfactory, the assessor may require the student to undertake a re-assessment.

Workplace Supervisor Report: Student will be supervised by designated workplace supervisors during the work placement. These supervisor’s work with students during the performance of their work allocating their work activity and monitoring their performance of work according to the required hair services. Importantly, the supervisors will observe the candidate’s during the delivery of hair services and take note of the candidate’s interaction with clients when providing hair services. Feedback from workplace supervisors is gathered directly by assessors. This is achieved by the assessor undertaking an informal interview with supervisors about a particular student’s performance based on defined criteria within each supervisor feedback record. These records do not seek to gather feedback on every aspect on all units of competency but instead take a targeted approach on the types of tasks that is supervisor is likely to have observed and is best placed to provide feedback on to support the collection of valid and sufficient evidence.