SHB50216 - Diploma of Salon Management

Course description

This qualification reflects the role of senior managers and small business owners of personal
services businesses. They are responsible for coordinating the day-to-day operation of the
business and for planning, monitoring and evaluating the work of the team. Salon managers
also operate with significant autonomy to make strategic business management decisions.

Course purpose

Course dates

There are no dates currently scheduled please contact us.

Career pathways

This qualification provides a pathway to work as a salon manager in any type of personal
service business including hairdressing or beauty salons, barber shops and spas.


26 weeks


The assessment is conducted using a combination of realistic workplace tasks, knowledge tests, response to case studies and feedback from supervisors. The following provides a brief explanation of the assessment methods are to be applied:

Demonstration / workplace tasks: The student is required to demonstrate a range of skills whilst being observed by, or interacting with, the assessor. The activities will be clearly explained and always relate to duties relevant to the workplace. These activities allow the assessor to observe the student apply their knowledge and skills during practical activity.

Written Report / Case Study: The student is required to produce a range of written records or reports based on real workplace scenarios or based on a case study that is provided by the assessor.

Knowledge Test: The student is required to undertake a number of written knowledge tests over the course of his or her study. These tests will be provided to the student by the assessor at an arranged time and the student will be required to individually complete the test. The student may research their answers from the course training materials and notes as well as relevant workplace references.

Workplace Supervisor Report: Workplace supervisors will be asked to provide feedback about the students performance during a module. The supervisor will receive a briefing at the time the student begins studying each module to inform them of the module requirements.

Entry requirements

There are no entry requirements to this qualification.
However after achieving SHB50216 Diploma of Salon Management, individuals may undertake:

• SHB30215 Certificate III in Retail Make-up
• SHB30115 Certificate III in Beauty Services
• SHB30315 Certificate III in Nail Technology
• SHB30416 Certificate III in Hairdressing
• SHB30516 Certificate III in Barbering
• SHB40115 Certificate IV in Beauty Therapy
• SHB40216 Certificate IV in Hairdressing
• SHB50115 Diploma of Beauty Therapy

Delivery mode

WA = Workbook Assessment, Q = Questioning-Candidates Assessment Tools, FS = Foundation Skill, CS = Case Studies, PO = Direct Observation, KE = Knowledge Evidence, PE = Performance Evidence, PBM = Product Based Methods, TPE = Third Party Evidence, UK = Underpinning Knowledge

Units of Competency

Core Units
  • BSBHRM404 – Review human resource functions
  • BSBHRM506 – Manage recruitment selection and induction processes
  • BSBSUS501 – Develop workplace policy and procedures for sustainability
  • SHBXPSM001 – Lead teams in a personal services environment
  • SHBXPSM002 – Manage treatment services and sales delivery
  • SHBXPSM003 – Promote a personal services business
  • SHBXWHS002 – Provide a safe work environment
Elective Units
  • BSBMGT502 – Manage people performance
  • BSBSMB404 – Undertake small business planning
  • BSBSMB406 – Manage small business finances


Detailed student information is available within our Participant Handbook which is supplied with the enrolment package and on our website. This booklet contains important information about a students right and obligation such as their right to privacy, a safe training environment and right to complain or appeal an assessment decision. It is important that persons applying for enrollment have had an opportunity to review this information first.

Have a question?

Contact us with any enquiries